Services

What ever your pain is, we can help.

As one of Australia’s largest and best sport and healthcare provider, we’re here to help all types of people. No matter what your injury or pain is, our friendly team of practitioners is here to help however we can!

Fees for these services are available upon request with our administration staff. In discussion with the client, each of our practitioners will complete a thorough history related to your injury, perform an appropriate physical examination and then determine a specific treatment plan to achieve your required goals.

Insurance Claims

Have you been injured at work or been involved in a car accident?

Referrals

  • Clients who are eligible for Compulsory Third Party (CTP) or WorkCover funding must provide a medical referral from their nominated medical practitioner (usually your general practitioner) for all appointments with our practitioners, as part of the claims process.
  • For private fee paying patients, a medical referral is required to see one of medical practitioners (Sports physician or Orthopaedic surgeon); however it is not required to see our health practitioners (physiotherapy, Pilates, podiatry, massage therapy, dietetics, acupuncture, exercise physiology).
  • If a referral has been provided, please ensure this is provided to the treating health practitioner, to assist in the continuity of care.
  • Clients issued with Gold / White cards from the Department of Veterans Affairs (DVA) maybe eligible for subsidised treatment when presenting with an appropriate medical referral, within the previous six months (in accordance with current DVA policy).

Workers Compensation Claims

  • Clients who believe they are eligible for WorkCover funding for their injury, must ensure they satisfy the following criteria:
    1. The injury occurred directly in relation to their current gainful employment.
    2. The injury has been reported to their employer and all necessary internal paperwork has been completed and submitted to their employer’s insurance company.
    3. You have seen an appropriate medical practitioner (general practitioner, sports physician, orthopaedic surgeon) and have been referred for an appointment with our allied health or medical practitioners.
  • At your initial consultation, please present the following to our administration staff:
    1. A referral from your medical practitioner
    2. Employer’s name and contact details
    3. Your employers insurance company name
    4. Your insurance claim number, case manager’s name & contact details
  • In the case of WorkCover / CTP claims, the individual client will always be ultimately responsible for payment of all accounts, in the event the involved Insurer does not accept financial liability for our services provided.
  • We reserve the right to discontinue providing treatment through WorkCover / CTP funding if we feel a claimant is acting fraudulently or demonstrating non-compliance.

Compulsory Third Party (CTP) Claims

  • Clients who believe they are eligible for Compulsory Third Party Insurance funding after a motor vehicle or motor bike accident, must ensure they satisfy the following criteria:
    1. The injury occurred directly in relation to New South Wales motor vehicle accident.
    2. The injury has been reported to the police and all necessary paperwork has been completed.
    3. You have seen an appropriate medical practitioner (general practitioner, sports physician, orthopaedic surgeon).
    4. A claim number has been issued to you by the involved insurance company.
  • At your initial consultation, please present the following to our administration staff:
    1. A referral form from your medical practitioner.
    2. Your CTP Insurance company name and the claim number that has been provided to you and the insurer’s case managers name & contact details
  • The individual client will be required to pay all consultation fees involved until the claimant has been issued and verified by the relevant CTP insurance company.
  • We reserve the right to discontinue providing treatment through WorkCover / CTP funding if we feel a claimant is acting either fraudulently or demonstrating non-compliance.

Enhanced Primary Care (EPC) Plan or Chronic Disease Management

  • Has your preferred medical practitioner provided you with an EPC plan for treatment with one of our allied health practitioners (Physiotherapy, Podiatry, Dietetics, and Exercise Physiology)?
  • This means that you can get financial assistance from Medicare once your medical provider sets up an Enhanced Care Plan for you. Your GP must believe the additional services are clinically necessary.
  • Firstly, you must meet the criteria, and that is generally centred around ‘chronic’ conditions, meaning something you have had for more than 3 months.
  • Secondly, you need to have the appropriate referral and completed EPC form from your medical provider. Once the EPC form is filled out by your doctor, they will fax a copy to the chosen provider so that they can get you on their system.
  • How many visits will it cover?
  • EPC allows for a total of up to 5 rebated consults to any referred allied health practitioner, per year. That could include Physiotherapy, podiatry, dietetics, exercise physiology. So for instance, your GP may refer you for 3 Physio consults and 2 Podiatry consults.
  • This number is renewed each calendar year , but you will need a new referral each year to access them.
  • What does it cost?
  • Unfortunately we cannot bulk bill Medicare for allied health services at our practice.
  • The current Medicare rebate is $54.60 so there will always be a small gap payment depending on the practitioner you are seeing.
  • At our practice, the first step is to actually pay the full fee upfront but don’t worry, we use your card that has either a savings or cheque account to refund $54.60 back onto your account from Medicare which will arrive within the day or at the very latest, early the next day!

Billing & Accounts

  • It is expected that all fees are paid at the time of consultation.
  • We accept cash, EFTPOS, credit cards (excluding American Express & Diners).
  • If you have private health insurance, please bring your membership card to enable an immediate rebate for your convenience.

Cancellation Policy

  • A 24 hour cancellation policy does apply to your consultation appointment times. Failure to provide 24 hours’ notice when changing appointments or non-attendance at your appointment, will result in a $75 fee being charged.
  • If you are unable to attend your scheduled appointment, the practice will, when able, provide you with an alternative appointment time on your scheduled day of service, so as to avoid a cancellation fee being charged.

Late & Missed Appointments

  • Clients arriving late to an appointment, but within their appointed time slot, may receive a shorter consultation in an effort not to inconvenience other client’s waiting.
  • Clients who either arrive late, or miss an entire appointment, will be charged the full consultation fee.

Joint or muscle pain? need expert help?

Getting the right help when you have joint or muscle pain is crucial. Our experts are at the ready, so you can experience relief fast.

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